Terms of Service

Last updated: July 1, 2026

These Terms of Service ("Terms") are a binding agreement between you and AlexSync LLC ("AlexSync," "we," "us," or "our") governing your use of our website and our after-hours answering and dispatch software (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

AlexSync provides software that answers calls on behalf of service and trade businesses, captures job details, and helps route, schedule, and dispatch work. The Service assists your operations; it does not replace your own judgment, staffing, licensing, or responsibility for serving your customers.

2. Eligibility and accounts

You must be at least 18 and authorized to act for the business you register. You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account and must notify us promptly of any unauthorized use.

3. Subscriptions, billing, and cancellation

• The Service is offered by subscription at the plan and price you select. Add-ons may carry additional fees, including one-time setup fees and recurring charges.
• Subscriptions renew automatically each billing period until canceled. You may cancel anytime; cancellation takes effect at the end of the current period.
• Fees are billed in advance and, except where required by law, are non-refundable for partial periods.
• We may change pricing with reasonable notice. Founding-member pricing, where offered, continues for the duration of a continuous, active subscription per the terms presented at sign-up.
• Failed or overdue payments may result in suspension or termination of the Service.

4. Payments to your business (merchant of record)

If you use AlexSync to send invoices and collect payment from your own customers, those payments are processed through a third-party payment provider using a payment account connected to you. You are the merchant of record for those transactions. This means you, not AlexSync, are responsible for:

• Chargebacks, disputes, refunds, and returns on your transactions;
• Applicable taxes on your sales;
• Compliance with card-network rules and applicable law, including any rules governing fees, surcharges, or convenience fees you choose to pass to your customers; and
• Your relationship and any agreement with the payment provider.

AlexSync is a software provider that facilitates invoicing and payment initiation. AlexSync is not a party to the transaction between you and the people who pay you, does not take custody of those funds as a principal, and is not a payment processor or money transmitter. Your use of the payment provider is also governed by that provider's own terms.

5. Your responsibilities and acceptable use

• You are responsible for how you configure the Service, including the rates, service area, hours, and dispatch rules you set, and for the accuracy of that configuration.
• You are responsible for complying with laws that apply to your business, including call-recording and wiretap consent laws, telemarketing and messaging laws (such as the TCPA), licensing, and consumer-protection laws.
• You will not use the Service for unlawful, harmful, deceptive, or abusive purposes, or in a way that interferes with its operation or security, or attempt to reverse engineer or resell it without authorization.

6. Call recording

The Service may record and transcribe calls. You are responsible for providing any legally required notice and obtaining any legally required consent for recording, including compliance with all-party consent laws where they apply. You will enable and use the notice features we provide as appropriate for the states in which you and your callers are located.

7. Messaging and calls

The Service sends and receives calls and text messages as part of its function. You are responsible for obtaining any consents required for communications initiated through your account and for honoring opt-out requests. Message and data rates may apply to recipients.

8. Data protection and processing

As between you and AlexSync, you control the personal information of your own customers and callers, and AlexSync processes it as your service provider/processor to provide the Service. Our Privacy Policy and Data Processing Addendum in Section 16 describe this relationship. You are responsible for having any notices or permissions needed to provide that information to us.

9. Service availability

We work to keep the Service reliable but do not guarantee it will be uninterrupted or error-free. The Service depends on third-party providers (such as telephony, AI, voice, and hosting), and outages or limits in those services may affect availability. The Service is provided to assist your operations and is not a guaranteed emergency, life-safety, or 911 service. Do not rely on it for emergencies that require calling 911.

10. Intellectual property

AlexSync and its licensors own the Service, including its software, design, and content. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service while your subscription is active. You retain ownership of your own business and customer data. You grant us the rights needed to process that data to provide and improve the Service, consistent with our Privacy Policy.

11. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements.

12. Limitation of liability

To the fullest extent permitted by law, AlexSync and its owners, officers, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business, arising out of or relating to the Service, even if advised of the possibility. Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid us for the Service in the three months before the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless AlexSync from claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your content and configuration, your transactions with your own customers, your recording of calls, or your violation of these Terms or applicable law.

14. Termination

You may stop using the Service and cancel anytime. We may suspend or terminate access if you violate these Terms, fail to pay, or use the Service in a way that creates legal or security risk. On termination, your right to use the Service ends. Sections that by their nature should survive (including payment obligations, disclaimers, limitations of liability, indemnification, and dispute resolution) survive termination.

15. Dispute resolution, arbitration, and class action waiver

Please read this section carefully. It affects your legal rights.

Informal resolution first

Before starting a formal proceeding, you agree to contact us at info@alexsync.io and try to resolve the dispute informally for at least 30 days.

Binding arbitration

If we cannot resolve a dispute informally, you and AlexSync agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property or unauthorized-access matters. The arbitration will be administered by a recognized arbitration provider under its applicable rules, and judgment on the award may be entered in any court with jurisdiction.

Class action waiver

You and AlexSync agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

Your right to opt out

You may opt out of this arbitration agreement and class action waiver by emailing info@alexsync.io within 30 days of first accepting these Terms, stating your name, account, and intent to opt out. Opting out will not affect any other part of these Terms.

16. Data Processing Addendum

This Addendum applies where AlexSync processes personal information of your customers or callers on your behalf.

• Roles. You are the controller of your customers' and callers' personal information; AlexSync is your processor/service provider for that information.
• Scope and purpose. We process that information only to provide the Service, as instructed by you through your use and configuration, and as permitted by these Terms and our Privacy Policy.
• Confidentiality. We require personnel and sub-processors with access to such information to keep it confidential.
• Sub-processors. You authorize us to engage sub-processors (such as those listed in our Privacy Policy) under contracts requiring comparable protections.
• Security. We maintain reasonable technical and organizational measures designed to protect the information.
• Assistance. We will provide reasonable assistance to help you respond to individual rights requests and, where required, to security-incident and assessment obligations.
• Deletion. On termination or your request, we will delete or return the information within a reasonable period, except where retention is required by law.
• No sale. We do not sell or share such information, and we do not use it except to provide the Service.

17. Governing law and venue

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-laws rules. Subject to Section 15, disputes not subject to arbitration will be handled in the state or federal courts located in Minnesota, and you consent to their jurisdiction.

18. Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date above, and continued use of the Service after changes take effect means you accept the updated Terms.

19. Contact us

AlexSync LLC. Questions about these Terms can be sent to info@alexsync.io.

This document is provided for general informational purposes and does not constitute legal advice. AlexSync recommends review by qualified counsel before relying on it.