Privacy Policy

Last updated: August 14, 2026

This Privacy Policy explains how AlexSync LLC ("AlexSync," "we," "us," or "our") collects, uses, shares, and protects information in connection with our website, our answering and dispatch software, and our mobile applications for technicians (together, the "Service"). By using the Service, you agree to this policy.

1. Who this policy covers

AlexSync provides software to service and trade businesses (our "Customers"). Three groups interact with us, and we play different roles for each:

• Customers: the businesses that subscribe to AlexSync. For their account information, we act as a business that controls the data (a "controller").
• End Callers: the people who call a Customer's phone line that Alex answers. For information about End Callers, we act as a service provider or processor on behalf of the Customer, which controls that data.
• Technicians: the field workers employed or engaged by a Customer who use the AlexSync mobile app. Technician information, including location data described in Section 5, is collected on behalf of and shared with the Technician's company, which controls that data.

2. Information we collect

From Customers

Account and contact details (name, business name, email, phone, mailing address), business configuration (trades, rates, service area, hours, technician and dispatcher details), login credentials, support communications, and billing details processed through our payment provider.

From calls Alex handles (End Caller information)

When Alex answers a call for a Customer, we process the call so the business can respond. This may include the caller's phone number, name, service address, the nature and details of the request, and an audio recording and/or written transcript of the conversation. We collect this on behalf of, and for the use of, the Customer whose line was called.

From Technicians using the mobile app

Name, mobile phone number, trade, and skills (provided by the Technician's company when setting up their account); job activity the Technician records in the app (job status updates, hours worked, parts used, work summaries, and job notes); a device push-notification token so we can deliver dispatch alerts; and, where the Technician's company uses Live GPS Tracking, precise device location as described in Section 5.

Automatically

Standard technical data such as IP address, browser and device type, and usage activity, collected through cookies and similar technologies to operate, secure, and improve the Service.

3. How we use information

• To answer, understand, route, and document calls, and to create and dispatch jobs for Customers.
• To provide, maintain, secure, troubleshoot, and improve the Service.
• To process subscription payments and send Service-related messages.
• To respond to support requests and enforce our Terms.
• To comply with legal obligations and protect rights and safety.

We do not use the content of End Caller calls to train general-purpose AI models. Call processing is performed to deliver the Service to the Customer.

4. Call recording and consent

Calls handled by the Service may be recorded and transcribed. Recording and wiretap laws vary by state. Some states require that all parties to a call consent to being recorded ("all-party consent" states); others require only one party. Because the Customer controls its own phone line and its relationship with its callers, each Customer is responsible for providing any legally required notice and obtaining any legally required consent for the recording and transcription of its calls, and for complying with the laws of the states in which it and its callers are located.

AlexSync provides features to support notice and consent (for example, a spoken notice at the start of a call), but the Customer is responsible for enabling and using them appropriately. If you are an End Caller and do not consent to being recorded, you should not continue the call, and you may contact the business you called directly.

5. Technician location data (mobile app)

If a Technician's company uses our Live GPS Tracking feature, the AlexSync mobile app collects the Technician's precise device location, including in the background (while the screen is off or another app, such as navigation, is in front). This works as follows:

• When: location is collected only while the Technician is on an on-call shift or actively working a job. It stops when the shift ends or the Technician signs out. Companies that do not use Live GPS Tracking have no Technician location collected or stored at all.
• Why: so the company's dispatcher can see where on-call technicians are, send the nearest one to emergency calls, give customers accurate arrival estimates, and check on the safety of technicians working alone at night.
• Notice and consent: before background location is ever requested, the app shows a prominent disclosure explaining this collection, and the operating system asks for the Technician's explicit permission. While location is being shared, Android displays a persistent notification.
• Who sees it: the Technician's location is shared only with their own company's dispatchers and administrators through the AlexSync dashboard. It is never sold, never used for advertising, and never shared with other companies.
• Choices: a Technician may decline or revoke the background location permission in their device settings at any time (location then works only while the app is open, or not at all). Because location sharing is part of the working relationship between the Technician and their employer, questions about a company's tracking practices should also be directed to that employer, which controls this data.
• Retention: recent location history is kept to support dispatch records (for example, evidencing arrival at a job) and is retained per the Customer's configuration and our agreement with the Customer.

6. Our role with End Caller data (processor)

For information collected from End Callers, AlexSync acts as a service provider/processor for the Customer, which is the controller. The Customer determines how information about its callers is used. We process that information only to provide the Service and as permitted by our agreement with the Customer. If you are an End Caller seeking to access, correct, or delete information tied to a call, please contact the business you called; we will assist that business in responding.

7. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. Mobile phone numbers and SMS/text-messaging consent are never shared with third parties or affiliates for marketing or promotional purposes; text messages are sent only for operational purposes such as dispatch notifications, appointment confirmations, and service updates, and recipients may opt out at any time by replying STOP. We share information only as needed to run the Service:

• With the Customer you contacted, so it can respond to and service your request.
• With service providers (sub-processors) that power the Service, under contracts limiting their use of the information to providing services to us. Our current sub-processors include, for example: Twilio (telephony and messaging), Anthropic (AI language processing), Amazon Web Services including Amazon Polly (voice and hosting), Supabase (database and authentication), Railway (application hosting), Stripe (payment processing), Resend (email delivery), Intuit QuickBooks (accounting synchronization, for Customers who connect it), Expo together with Google and Apple push services (mobile app notification delivery), and OpenStreetMap-based services (address geocoding and route estimation).
• For legal and safety reasons, where required by law or to protect rights, safety, and the integrity of the Service.
• In a business transfer, such as a merger, acquisition, or sale of assets, subject to this policy.

8. Your privacy rights

Depending on where you live, you may have some or all of the following rights regarding personal information about you: to know or access what we hold, to correct it, to delete it, to obtain a portable copy, to opt out of sale or targeted advertising (note: we do not sell personal information or use it for targeted advertising), and to not receive discriminatory treatment for exercising your rights.

California residents (CCPA/CPRA)

If you are a California resident, you have the rights to know, delete, correct, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law. You may exercise your rights using the contact details below, and you may designate an authorized agent to act on your behalf. We will not discriminate against you for exercising these rights.

Residents of other states

Residents of states with comprehensive privacy laws (including, for example, Virginia, Colorado, Connecticut, Utah, Texas, and others as these laws take effect) may have comparable rights to access, correct, delete, and obtain a copy of personal information, and to opt out of certain processing. We honor these rights as required by applicable law.

How to exercise your rights

Contact us at info@alexsync.io. We will verify your request as required by law and respond within the timeframe the applicable law requires. If your request concerns information tied to a call you made to one of our Customers, we will direct or assist as described in Section 6.

9. Data retention

We keep information for as long as needed to provide the Service, meet legal, tax, and accounting obligations, resolve disputes, and enforce agreements. Customers may request deletion of their account data, and End Caller data is retained per the Customer's configuration and our agreement with the Customer, subject to records we are required to keep.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. International users

The Service is operated in the United States and intended for U.S. businesses. If you access it from outside the United States, you understand your information will be processed in the United States.

12. Children

The Service is intended for businesses and is not directed to children under 13, and we do not knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. We will update the "Last updated" date above, and material changes will be communicated through the Service.

14. Contact us

AlexSync LLC. info@alexsync.io. Questions about this policy or your information can be sent to that address.

This document is provided for general informational purposes and does not constitute legal advice. AlexSync recommends review by qualified counsel before relying on it.